Public Service Programs

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The purpose of the Institute for Business and Industry Services is to coordinate the delivery of educational programs and services designed to meet the needs of business, industry, and governmental organizations.

The institute develops partnerships with regional organizations to offer credit and non-credit courses, seminars, workshops, and other customized training. These programs and services may be delivered on-site or at a Northeast State facility at a time convenient to the employer.

Program offerings include:

• speciality courses for workforce preparedness and advancement
• courses in management and leadership with an emphasis on current best practices
• computer training courses from introductory levels to advanced
• apprenticeship programs
• custom designed credit courses in technical/industrial technology

Call 423/354-2570 or e-mail cmtauscher@NortheastState.edu for additional information or for current course offerings.

The office of Community Education provides non-credit, continuing education learning opportunities that differ from the traditional model of semester long courses with tests and grades. The offerings include a wide range of courses designed to promote professional development, cultural enrichment, and community development. We support economic and community development by providing a variety of continuing education courses, workshops, training programs and special events to meet the personal, professional and economic development, and lifelong learning needs of business, industry and the local community.

A broad range of programs and services including cultural enrichment, personal and professional development, business support, services for special community groups and industrial and economic development are available through a variety of delivery modes. Programs are held at various times and locations to accommodate all types of work and leisure schedules.

Personal Enrichment Programs. Courses and programs designed to promote cultural and personal enrichment are organized at the request of a sufficient number of interested persons.

Business and Professional Development Programs. Numerous non-credit courses, seminars, and workshops that focus on business/management and professional continuing education needs are available in an online format. Program areas include basic supervision, customer service, logistics, project management, business applications, and manufacturing.

Computer Training. Courses include introductory-level courses for the new user to advanced courses for the more experienced user. Offered in an online format, these courses provide instruction in the most current software packages.

Quality. This program provides certification review courses in conjunction with the American Society for Quality. Community Interest and Outreach/Special Events. The office of Community Education provides a variety of programs and services to community groups and in support of regional efforts, as requested.

Call 423/323-0222 or e-mail rpdugger@NortheastState.edu for additional information or for current course offerings.

Continuing Education Units (CEUs)

Northeast State uses Continuing Education Units (CEUs) to recognize and record the efforts of individuals who enroll in and satisfactorily complete non-degree classes. CE programs are not considered college-level credit and are a separate and distinct operation from the college’s credit program which leads to the academic degree. However, the recording of the CEU on the college transcript provides a permanent record of participation in non-degree courses.

The Continuing Education Unit is defined as 10 contact hours of participation in an organized continuing education course activity under the sponsorship and capable direction of a qualified instructor. Continuing Education Units (CEUs) are computed on the basis of one CEU for each 10 hours of contact. Units are recorded to one decimal point. Thus, a student enrolled in a non-degree activity which meets for a total of 12 hours would earn 1.2 CEUs.

On request, the Admissions and Records Office will mail students an official transcript.

Registration - A student may register for any non-credit course or activity by completing the Registration Form for Non-Credit Classes, Seminars and Workshops by phone, fax, mail, in person or e-mail at least five days before the first class session.

Admission Requirements - Except where noted, courses are designed primarily for adults interested in improving their personal and/or professional knowledge, skills, and/or behaviors. Students who register for non-credit classes are not subject to the regular admissions requirements.

Fees - Enrollment fees must be paid at the time of registration. The fee amount for each class is published in the official college schedule each semester. Unlike credit courses, income from non-credit courses must cover all costs incurred in delivering the course. Therefore, minimum enrollment levels are established for each course. When the minimum is not met, the course must be canceled. State employee, senior citizen and disabled fee waiver policies do not apply to non-credit courses and programs.

The application fee, maintenance fee, campus access fee, student activity fee, technology fee and late fee are not applicable to continuing education courses.

Refunds - Continuing education course fees will be refunded ONLY if the class is canceled by Northeast State or if the students submits a written request to withdraw from a course at least five days before the starting date because classes are started on the basis of the number of students enrolled and anticipated revenue. This refund policy applies to all CEU non-credit courses except Education to Go online courses.

Books and Supplies - Most courses require materials and supplies. If materials are included in the cost of the course, the instructor will provide these during the first class meeting. Where applicable, the course citation will include information on the materials needed for the course.

Class Cancellation/Postponement - A minimum of 10 students is required to meet most non-credit classes. The Office of Community Education reserves the right to cancel, postpone, or combine classes or to substitute qualified instructors when it is necessary.

Cancellation/Postponement of Individual Class Sessions - If an instructor must cancel a class session, he or she must notify the Division of Community Education and all students enrolled in the class. The instructor is responsible for arranging a makeup session that will accommodate the schedules of all students enrolled in the class and the college’s schedule of available classrooms.

College Closings - Unless otherwise noted, non-credit courses, workshops, and seminars will follow the published campus holiday schedule.

Closing Dates - The closing date for registration is five working days before the start of the class unless otherwise stated. Early registration with payment is required to ensure enrollment.

Parking - Non-credit students are subject to the traffic and parking regulations established by the college and must obtain and display parking permits.

Notification of Enrollment - Students will be notified only if a class is canceled or postponed. You are considered registered for a class when we receive a completed registration form and course payments.