Public Service Programs

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Workforce Solutions offers credit and continuing education courses, seminars, workshops, and customized training. Workforce Solutions coordinates and administers workforce and professional development programs designed to meet the needs of industrial, business, governmental, and community organizations.

Workforce Solutions develops partnerships with regional organizations. Programs and services may be delivered at an organization’s site or at a Northeast State facility and at a time convenient to the employer.

Call 423.354.5520 or e-mail workforce@NortheastState.edu for additional information or for current course offerings.

Apprenticeships - Apprenticeships sponsored by Northeast State Community College provide employers with a turn-key structured training process using the U.S. Department of Labor Standards of Apprenticeship. Each employee completing a sponsored apprenticeship is awarded a nationally recognized DOL certificate of completion. Programs are established as “Group Apprenticeship Programs” enabling companies of all sizes to take advantage of apprenticeship training without having to manage a company sponsored program.

Advanced Manufacturing and Technical Skills - Program offerings include mechanical, electrical, machine tool technology, welding, basic instrumentation, refrigeration and air conditioning, mechatronics, and technician training and certification by the Manufacturing Skill Standards Council (MSSC), and National Center for Construction Education and Research (NCCER) craft training and certification.

Healthcare Programs - Short-term career training courses prepare participants to take the national certification exam in Phlebotomy, EKG, and Certified Clinical Medical Assistant. American Heart Association certification courses are offered in Heartsaver CPR AED/First Aid and Basic Life Support for healthcare providers.

Online Courses and Programs - Web-based industrial skills, business and professional development, computer training, short-term career training, and personal enrichment skills are available.

Contract Training and Services - Specialized training and services available upon request.

Workforce and Professional Programs - Continuing education courses, seminars, and workshops that focus on professional and workforce development needs are available in open enrollment, online formats, and customized programs. Career fields include education, healthcare, manufacturing, and service industries.

Business Management Programs - Training in world class methods promotes sound business practices. Specific courses include ISO 9001:2015, ISO 14001:2015, lean manufacturing and lean office, 5 S, Total Productive Maintenance, Value Stream Mapping, Kaizen Facilitator Training, Six Sigma Green Belt, and Six Sigma Black Belt. Subject matter experts provide the training in open events and in customized training events.

Computer Training - Courses range from basic computer literacy, cyber security, and other advanced information technology training. These courses provide instruction in the most current software packages.

Personal Enrichment Programs - An array of recreational, life and leisure courses, and programs for personal and cultural enrichment are available in online formats.

Continuing Education Units (CEUs)

Northeast State awards Continuing Education Units (CEUs) to recognize and to record the efforts of individuals who successfully complete continuing education courses, workshops, seminars, and specially formatted educational offerings. The recording of the CEU on the college transcript provides a permanent record of participation in non-degree coursework. Continuing Education Units may not be applied toward any Northeast State degree or credit certificate. Continuing education courses may be considered for prior learning assessment (PLA).

The Continuing Education Unit is defined as 10 contact hours of participation in an organized continuing education course activity under the sponsorship and capable direction of a qualified instructor. Continuing Education Units (CEUs) are computed on the basis of one CEU for each 10 hours of contact. Units are recorded to one decimal point. Thus, a student enrolled in a non-degree activity which meets for a total of 12 hours would earn 1.2 CEUs.

The Admissions and Records Office maintains all CEU records.

Registration - A student may register for any continuing education course or activity by submitting the Registration Form for Continuing Education Classes, Seminars and Workshops or online by the course registration date.

Admission Requirements - Participants taking continuing education courses are not required to follow the same admissions procedures as those enrolled in credit courses. Participants will not be permitted to register until the following encumbrances have been satisfactorily addressed:

• Fees or other financial obligations owed to the college;
• Overdue library books or materials; or
• Disciplinary action by the college.

Fees and Refunds - Continuing education course fees for seminars, workshops, and instructor-led classes are refundable if the participant sends an email cancelling the registration to Workforce Solutions (workforce@NortheastState.edu) before the preferred registration deadline listed on the course announcement form. Registrants may send an instructor approved substitute. Refunds will not be granted once a scheduled class has begun.

Northeast State will refund continuing education online course fees to a participant who sends a cancellation email to Workforce Solutions (workforce@NortheastState.edu) prior to starting the class. Refunds will not be granted once an online class has begun.

Class Cancellation/Postponement - Workforce Solutions reserves the right to cancel or postpone a class before the first meeting.

The office may also limit enrollment, split or combine classes, change location, and reassign qualified instructors when it is necessary. Charges for canceled classes will be automatically refunded.

Cancellation/Postponement of Individual Class Sessions - If an instructor of a continuing education course must cancel a class session, he or she must notify all participants and the office of Workforce Solutions. The instructor is responsible for arranging a makeup session.

College Closings - Unless otherwise noted, continuing education courses, workshops, and seminars will follow the published campus holiday schedule and any announced closures.

Registration Closing Dates - Registration and payment by the date stated on the continuing education course announcement is required to ensure enrollment. Class enrollment must meet the minimum number of participants required to cover all course expenses. The closing date for registration is stated on the course announcement. Classes that do not meet the minimum enrollment by the registration deadline are subject to cancellation. Unless indicated, registration remains open until the first class session.

Parking - Continuing education students are subject to the traffic and parking regulations established by the college.

Notification of Enrollment - Participants are considered registered for a course when they submit a registration form or register online. Participants will receive a confirmation email when the registration form is received.

TN eCampus Continuing Education

TN eCampus offers an extensive Continuing Education program in a non-traditional method for adults 18 years of age or older regardless of their educational background. Continuing Education courses are designed to meet the demanding schedules of the workforce. TN eCampus is a provider of training for industry-related certified programs. Through short term training, TN eCampus offers programs to upgrade skills, improve organizational and industrial economic performance, and provide personal enrichment courses for persons who wish to obtain knowledge and learn new skills. For more information, concerning TN eCampus programs, call 423.354.5520 or e-mail workforce@NortheastState.edu. Students may view the TN eCampus Continuing Education courses at www.tnecampus.info/course-semester-schedule.

Adult Education/High School Equivalency (HSE) Diploma (formerly known as the GED^®)

The purpose of the Adult Education/High School Equivalency (HSE) Diploma program is to deliver educational services to adults who are over the age of 17 (unless granted an exception) lacking a high school diploma and no longer under compulsory attendance to public high school. The program covers an eight (8) county area, where adults are assessed to determine their level of education and provided instruction to improve their skills in math, science, social studies, reading writing and employability. This instruction is designed to equip the student with the knowledge necessary to receive a High School Equivalency Diploma and enter employment and/or postsecondary education.

Call Toll-Free: 844-637-5697 or email adulted@NortheastState.edu for additional information.