2017-2018 Catalog and Student Handbook 
    
    Apr 18, 2024  
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2017-2018 Catalog and Student Handbook [ARCHIVED CATALOG]

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CITC 2332 - User Support/Help Desk

User Support/Help Desk is an introduction to the role of computer technology in support of business processes and procedures. Concepts include computer user support customer service skills, troubleshooting skills, common support problems, help desk operation and management, common help desk tools and procedures, and basic hardware and software installation and maintenance.

Credits: 3
Lecture Hours: 3
Semester: Fall

Prerequisites & Notes
Prerequisites: INFS 1010, CITC 1330, and CITC 2320

Note: Course not designed for transfer.


Click here for Summer 2024 course scheduling information.

Click here for Fall 2024 course scheduling information.

Click here for course textbook information.



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