2023-2024 Catalog 
    
    Dec 14, 2025  
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2023-2024 Catalog [ARCHIVED CATALOG]

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CITC 2332 - User Support/Help Desk

User Support/Help Desk is an introduction to the role of computer technology in support of business processes and procedures. Concepts include computer user support customer service skills, troubleshooting skills, common support problems, help desk operation and management, common help desk tools and procedures, and basic hardware and software installation and maintenance.

Credits: 3
Lecture Hours: 3
Semester: Fall
Delivery Method: Traditional

Prerequisites & Notes
Prerequisites: INFS 1010  and CITC 1330  

Note: Course not designed for transfer.


Browse Class Schedule

Click here for course textbook information.



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