2025-2026 Catalog 
    
    Mar 07, 2026  
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2025-2026 Catalog
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CITC 2332 - User Support/Help Desk

User Support/Help Desk is an introduction to the role of computer technology in support of business processes and procedures. Concepts include computer user support customer service skills, troubleshooting skills, common support problems, help desk operation and management, common help desk tools and procedures, and basic hardware and software installation and maintenance.

Credits: 3
Lecture Hours: 3
Contact Hours: 3
Semester: Fall
Delivery Method: Traditional, Online

Prerequisites & Notes
Prerequisites: None 

Note: Course not designed for transfer.


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Click here for course textbook information.



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