Customer Service and Sales

The Customer Service and Sales certificate will provide individuals the knowledge and skills associated with customer service, inside and outside sales and marketing, communication and promotion, and the use of computer technology for customer relationship management.

All courses in the Customer Service and Sales certificate program will articulate into the Associate of Applied Science degree program in Business - Concentration: Management.

General Education Requirements

Note: All courses must be from the Approved Courses for General Education courses for each category listed in the General Education section of this catalog.

Learning Support

Students must complete all learning support English and reading deficiencies or have appropriate entrance scores.

If applicable to the student, additional courses may be required to overcome deficiencies in mathematics if planning to complete the Associate of Applied Science in Business with a concentration in Management.

Requirements

BUSN 1305 - Introduction to Business Credits: 3
BUSN 1310 - Business Communications Credits: 3
BUSN 1350 - Sales and Service Credits: 3
BUSN 2350 - Organizational Behavior Credits: 3
BUSN 2380 - Principles of Marketing Credits: 3
INFS 1010 - Computer Applications Credits: 3

Total Credit Hours: 18

Gainful Employment Disclosure

As required by the U.S. Department of Education
http://apps.northeaststate.edu/GainfulEmployment/

For Further Information

Dr. Carol Cole
Department Head/Professor, Business
Telephone: 423.354.2424
cscole@NortheastState.edu

Dr. Garry Grau
Professor, Business
Telephone: 423.354.2489
glgrau@NortheastState.edu

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