Aug 07, 2022  
2009-2010 Catalog and Student Handbook 
2009-2010 Catalog and Student Handbook [ARCHIVED CATALOG]

Public Service Programs

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Institute for Business and Industry Services

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The Institute for Business and Industry Services and Continuing Education offers credit and non-credit courses, seminars, workshops, and other customized training. The Institute coordinates and administers workforce and professional development programs designed to meet the needs of industrial, business, governmental and community organizations.

The Institute develops partnerships with regional organizations to offer programs and services that may be delivered on-site or at a Northeast State facility at a time convenient to the employer.

Program offerings include:

  • specialty courses for workforce preparedness and advancement
  • courses in management and leadership with an emphasis on current best practices
  • computer training courses from introductory levels to advanced
  • apprenticeship programs
  • custom designed credit courses in technical/industrial technology

Call 423.354.2570 or e-mail for additional information or for current course offerings.

Programs and Services

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Online Courses and Programs - Web-based personal enrichment, business and professional development, computer training and quality courses are available.

Personal Enrichment Programs - An array of recreational, life and leisure courses and programs for personal and cultural enrichment are available in online formats.

Workforce and Professional Programs - Credit courses, non-credit courses, seminars, and workshops that focus on professional and workforce development needs are available in open enrollment, online formats, and customized programs.

Business Management Programs - Training in world class methods promotes sound business practices. Specific courses include lean manufacturing and lean office, 5 S, Total Productive Maintenance, Value Stream Mapping, Kaizen Facilitator Training, Six Sigma Green Belt, Six Sigma Black Belt, and Minitab software. Subject matter experts provide the training in open events and in customized training events.

Computer Training - Courses range from basic computer literacy to advanced information technology training. Offered primarily in an online format, these courses provide instruction in the most current software packages.

Quality - This program provides certification review courses in conjunction with the local section of the American Society for Quality (

Contract Training and Services - Specialized training and services may be available upon request.

Non-Credit Information and Policies

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Continuing Education Units (CEUs)

Northeast State awards Continuing Education Units (CEUs) to recognize and to record the efforts of individuals who successfully complete non-credit courses, workshops, seminars, and specially formatted education offerings. The recording of the CEU on the college transcript provides a permanent record of participation in non-degree coursework. Continuing Education Units may not be applied toward any Northeast State degree or credit certificate.

The Continuing Education Unit is defined as 10 contact hours of participation in an organized continuing education course activity under the sponsorship and capable direction of a qualified instructor. Continuing Education Units (CEUs) are computed on the basis of one CEU for each 10 hours of contact. Units are recorded to one decimal point. Thus, a student enrolled in a non-degree activity which meets for a total of 12 hours would earn 1.2 CEUs.

The Admissions and Records Office maintains all CEU records.

Registration - A student may register for any non-credit course or activity by submiting the Registration Form for Non-Credit Classes, Seminars and Workshops by the course registration date.

Admission Requirements - Participants taking non-credit courses are not required to follow the same admissions procedures as those enrolled in credit courses. Participants will not be permitted to register until the following encumbrances have been satisfactorily addressed:
Fees or other financial obligations are owed to the college;
Library books or materials are overdue; or
Previous disciplinary action by the college prohibits enrollment.

Fees, Refunds, Books & Supplies - Due to the individual nature of each non-credit course, the course announcement will include the fees and the refund policy for each.

Class Cancellation/Postponement - The Institute for Business and Industry Services and Continuing Education reserves the right to cancel or postpone a class before the first meeting.

The office may also limit enrollment, split or combine classes, change location when necessary, and reassign qualified instructors when it is necessary. Charges for cancelled classes will be automatically refunded.

Cancellation/Postponement of Individual Class Sessions - If an instructor of a non-credit course must cancel a class session, he or she must notify all participants and the office of the Institute for Business and Industry Services and Continuing Education. The instructor is responsible for arranging a makeup session that will accommodate the schedules of all participants enrolled in the class and the college’s schedule of available classrooms.

College Closings - Unless otherwise noted, non-credit courses, workshops, and seminars will follow the published campus holiday schedule and any announced closures resulting from inclement weather.

Registration Closing Dates - Registering and payment by the date stated on the non-credit course announcement is required to ensure enrollment. Class enrollment must meet the minimum number of participants required to cover all course expenses. The closing date for registration is stated on the course announcement. Classes that do not meet the minimum enrollment by the registration deadline are subject to cancellation. Unless indicated, registration remains open until the first class session.

Parking - Non-credit students are subject to the traffic and parking regulations established by the college and must obtain and display parking permits.

Notification of Enrollment - Participants will be notified only if a non-credit course is canceled or postponed. Participants are considered registered for a course when completed registration form and course payments or requests to bill/invoice are submitted.


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