2013-2014 Catalog and Student Handbook 
    
    Nov 21, 2024  
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2013-2014 Catalog and Student Handbook [ARCHIVED CATALOG]

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BSMG 1130 - Customer Service and Sales

Customer Service and Sales is an introduction to the fundamentals of customer service and selling. Topics include developing and conveying a positive attitude, identifying buying motives and customer needs, developing and delivering a sales presentation, analyzing customer needs, determining sales strategies, and cultivating repeat business through customer service.

Prerequisites & Notes
3 Credit Hours - 3 Lecture Hours - 3 Contact Hours

Note: Course not designed for transfer.


Click here for Summer 2024 course scheduling information.

Click here for Fall 2024 course scheduling information.

Click here for course textbook information.



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