2021-2022 Catalog and Student Handbook 
    Jun 10, 2023  
2021-2022 Catalog and Student Handbook [ARCHIVED CATALOG]

Customer Service and Sales

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The Customer Service and Sales certificate will provide individuals the knowledge and skills associated with customer service, inside and outside sales and marketing, communication and promotion, and the use of computer technology for customer relationship management.

All courses in the Customer Service and Sales certificate program will articulate into the Associate of Applied Science degree program in Business - Concentration: Management.

General Education Requirements

Note: All courses must be from the Approved Courses for General Education  courses for each category listed in the General Education section of this catalog.

Learning Support

Students must complete all learning support English and reading deficiencies or have appropriate entrance scores.

If applicable to the student, additional courses may be required to overcome deficiencies in mathematics if planning to complete the Associate of Applied Science in Business with a concentration in Management.

Total Credit Hours: 18

Gainful Employment Disclosure

As required by the U.S. Department of Education

For Further Information

Dr. Carol Cole
Department Head/Professor, Business
Telephone: 423.354.2424


Dr. Garry Grau
Professor, Business
Telephone: 423.354.2489


Click here to contact the Technologies division.


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