2024-2025 Catalog 
    
    Oct 18, 2024  
HELP
2024-2025 Catalog
Facebook this Page (opens a new window)
Tweet this Page (opens a new window)
Add to Catalog (opens a new window)

CITC 2332 - User Support/Help Desk

User Support/Help Desk is an introduction to the role of computer technology in support of business processes and procedures. Concepts include computer user support customer service skills, troubleshooting skills, common support problems, help desk operation and management, common help desk tools and procedures, and basic hardware and software installation and maintenance.

Credits: 3
Lecture Hours: 3
Semester: Fall
Delivery Method: Traditional

Prerequisites & Notes
Prerequisites: None 

Note: Course not designed for transfer.


Click here for Summer 2024 course scheduling information.

Click here for Fall 2024 course scheduling information.

Click here for course textbook information.



Facebook this Page (opens a new window)
Tweet this Page (opens a new window)
Add to Catalog (opens a new window)
Catalog Navigation
  Catalog/Handbook Home
  Accreditation
  About Northeast State
  Academic Calendar
  Academic Programs
  Admissions
  Application for Admission
  Costs and Financial Aid
  Course Descriptions
  Definition of Terms
  Electives
  General Education Core
  General Information
  General Program Information
  Multi-Campus Programs
  Public Service Programs
  Student Handbook
  Tennessee Board of Regents/Northeast State Foundation/Faculty and Staff
  Catalog Addendum
  Archived Catalogs
  My Catalog